Patient Info

Insurance and Payment

We accept commercial medical insurance, as well as Medicare and Medicaid. Vision Plans attached to medical policies are most often for glasses and contacts, but we would be happy to check for you or refer you an optometrist in your area. We do file our patients’ primary and secondary medical claims as a courtesy. If you are uninsured and find that medical costs are a challenge, Laborde Eye Group and our billing specialists can provide support and information towards assistance which could lessen financial responsibility:

North Carolina Services For the Blind

State of North Carolina Division of Family Services

Sliding Fee Scale (financial qualifiers)

Payment Plans ( financial qualifiers)

Care Credit Healthcare Financing Option

Treatment Specific Manufacturer Assistance Programs

American Academy of Ophthalmology – The Eye M.D. Association

Eye Care America Foundation

Foundation of the American Academy of Ophthalmology – EyeSmart – GetEyeSmart.org

We also accept and/or participate with the majority of insurance coverages, PPO, HMO.

We ask our new patients and patients who are in for a yearly check up to bring all insurance information to your appointment since insurance cards do change. If you need to cancel or reschedule your appointment please call our office at 828-693-0747 and we will be happy to help you.


Frequently Asked Questions

How long will my appointment last?

Due to the complexities of retinal diseases, dilation times, and first time diagnostic testing, your visit with Dr. Laborde could last up to two hours. For a new patient seeing Dr. Capps for a cataract evaluation, a full dilated exam is necessary. Your appoint will last about 90 minutes.

Should I drive to my appointment or have someone drive me?

Some patients are able to drive comfortably after having a dilated eye examination, but others prefer to have someone to drive them home. You may want to make special arrangements on the day of your appointment.

Can I get glasses, contacts or a prescription for eyewear at Laborde Eye Group?

Dr. Laborde’s subspecialty is diseases of the retina and macula. Dr. Capps sees patients for general ophthalmology, glaucoma and cataract evaluation. Our office does not dispense glasses, contacts or prescriptions for eyewear. If you do not have an optometrist, Dr. Laborde or Dr. Capps will refer you to one in the area.

Do I need to bring my insurance card with me every time?

Please bring all insurance cards and a valid picture ID with you to your appointments, EVEN if you think we have it already. We want to make sure your insurance is filed properly.


Appointments

We are looking forward to seeing you at your next appointment. To make your visit run smoothly, please download our new patient packet, which contains a personal medical history form, a map to our office, our privacy policy and if applicable, a request for transfer of medical records. Please complete the forms and bring them with you to your visit.


New Patient Packet

p-info
Click each link below to download its corresponding printable form:


Referrals

If you are a Referring Doctor, feel free to call our office at 828.693.0747. You can also download our referral form.

DR. CAPPS OR DR. LABORDE WILL SEE AN EMERGENCY PATIENT THE SAME DAY. IF A PATIENT DOES NOT HAVE AN EMERGENCY, OUR STAFF WILL OFFER AN APPOINTMENT AT THE EARLIEST CONVENIENT TIME. FAX REFERRAL TO 828-693-0947.

  • Clinical Questions – Krista Marshall
  • Community Relations – Susan Laborde
  • Billing Questions – Marie LaChance or Amy Cox
  • Appointments – front desk  828.693.0747
  • General Questions / Comments – Susan Laborde  susan@labordegroup.com